Return and Refund Policy

This Return and Refund Policy outlines the procedure for canceling or seeking a refund for a product or service purchased through the Platform.

1. Return Requests

• Eligibility: Returns will only be considered if the request is made within 4 working days of placing the order.
• Cancellation: Cancellation requests may not be entertained if the order has been communicated to the sellers or merchants listed on the Platform and they have initiated the shipping process, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.

2. Non-Returnable Items

• Perishable Items: Cancellation requests for perishable items such as flowers, food, and other consumables will not be accepted.
• Quality Issues: Refunds or replacements can be requested if the user establishes that the quality of the delivered product is unsatisfactory.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please report it to our customer service team. Your request will be entertained once the seller or merchant has verified the issue on their end. This must be reported within 10 days of receiving the product.

4. Product Expectations

• If you believe the product received does not match what was shown on the site or does not meet your expectations, you must inform our customer service team within 10 days of receiving the product. The customer service team will review your complaint and make an appropriate decision.

5. Warranty Claims

• For products that come with a manufacturer’s warranty, please direct your concerns to the manufacturer.

6. Refund Process

• If a refund is approved, it will be processed within 3 working days. Once approved, please allow 7 working days for the refund to reflect in your account.

7. Contact Information

For any queries or to initiate a return or refund, please contact our customer service team at stylezyin@gmail.com.